Privacy Policy

Welcome to East Coast Wings. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eastcoastwings-eat.click, place an order, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This policy is intended to comply with applicable United States federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other relevant consumer protection regulations. We take our obligations under these laws seriously and strive to be transparent about our data practices.

1. Who We Are

East Coast Wings is a food service business operating in the United States. We operate the website located at eastcoastwings-eat.click, through which customers may browse our menu, place online food orders, and engage with our brand.

For all privacy-related inquiries, requests, or complaints, you may contact us using the information provided above or refer to the Contact Us section at the end of this document.

2. Information We Collect

We collect various types of information in connection with the operation of our food service business and website. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website — for example, by creating an account, placing a food order, subscribing to our newsletter, or contacting us — you may provide us with personal information that directly identifies you. This includes, but is not limited to:

• Name: Your first and last name as provided during registration or checkout.
• Contact Details: Email address, phone number, and physical or delivery address.
• Account Credentials: Username and password if you create an account on our platform.
• Order Information: Details about the food items you order, special instructions, dietary preferences, and order history.
• Payment Information: Credit or debit card details, billing address, or other payment method information. Note: We do not store full payment card numbers on our servers; payment processing is handled by trusted third-party payment processors.
• Communications: Any messages, feedback, reviews, or inquiries you send to us via email, contact forms, or other channels.
• Promotion Entries: Information submitted when you enter contests, sweepstakes, or respond to surveys.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through the use of cookies, log files, web beacons, and similar tracking technologies. This information may include:

• IP Address: Your internet protocol address, which can sometimes be used to determine your approximate geographic location.
• Browser and Device Information: The type of browser you are using, operating system, device model, screen resolution, and language settings.
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, and navigation paths through our website.
• Session Data: Information about your browsing session, including timestamps of visits and frequency of access.
• Cookie Data: Data stored in cookies placed on your device. For more detail, please see our Cookie section below.

2.3 Information From Third Parties

We may receive information about you from third parties in certain circumstances, including:

• Social Media Platforms: If you interact with our social media profiles or log in using a social media account, we may receive profile information such as your name, profile picture, and email address.
• Delivery Partners: If we use third-party delivery services, we may receive order and delivery confirmation data.
• Analytics Providers: Third-party analytics tools may share aggregated insights about how users interact with our website.
• Advertising Networks: Ad partners may share information about your interactions with our advertisements on other platforms.

2.4 Sensitive Personal Information

We generally do not seek to collect sensitive personal information such as Social Security numbers, financial account details beyond payment processing, racial or ethnic origin, religious beliefs, or health data. If we ever need to collect such information, we will do so only with your explicit consent and in compliance with applicable law. Please refrain from voluntarily submitting sensitive information unless specifically requested.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all of which are aimed at providing you with the best possible food service experience and operating our business effectively and lawfully.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery or pickup arrangements.
• Managing your account, including registration and authentication.
• Communicating with you about the status of your orders, scheduling, and related service updates.
• Processing payments and managing billing.
• Handling returns, refunds, and customer service inquiries.

3.2 Communications and Marketing

• Sending you promotional emails, special offers, new menu announcements, and coupons if you have opted in to receive such communications.
• Responding to your questions, comments, or feedback.
• Notifying you about changes to our menu, services, policies, or terms.
• Administering contests, surveys, or other marketing campaigns you choose to participate in.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected]. Note that even if you opt out of marketing emails, we may still send you transactional communications related to your orders or account.

3.3 Analytics and Website Improvement

• Analyzing usage patterns to understand how our customers interact with our website.
• Improving the design, functionality, and content of our website and online ordering system.
• Conducting research and developing new products, promotions, and services.
• Diagnosing technical problems and ensuring the security of our platform.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations, including the FTC Act, CCPA/CPRA, and other consumer protection rules.
• Enforcing our Terms of Service and other agreements.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.
• Protecting the rights, property, or safety of East Coast Wings, our customers, and the public.

3.5 Personalization

• Tailoring your experience on our website by displaying content and recommendations relevant to your order history and preferences.
• Remembering your preferences and settings to streamline future orders.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are granted access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment Processors: Companies that handle credit card and payment transactions securely.
• Delivery and Logistics Providers: Partners who facilitate the delivery of your food orders.
• Email and Marketing Platforms: Tools we use to send newsletters, promotional emails, and transactional messages.
• Website Hosting and Technology Providers: Vendors who host our website and provide technical infrastructure.
• Analytics Providers: Services such as Google Analytics that help us understand website usage. These providers may use cookies and similar technologies.
• Customer Support Platforms: Tools that help us manage and respond to customer inquiries efficiently.

4.2 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in response to valid legal requests, including:

• Compliance with a court order, subpoena, or governmental investigation.
• Responding to a request from law enforcement or regulatory authorities.
• Protecting our legal rights or defending against legal claims.
• Preventing or addressing fraud, security breaches, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving East Coast Wings, your personal information may be transferred as part of the business transaction. We will notify you of any such change in ownership or use of your personal information by posting a notice on our website or sending you an email notification.

4.4 With Your Consent

We may share your information with third parties in any other manner with your explicit consent.

4.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information — information that cannot reasonably be used to identify you — with partners, researchers, or for marketing and promotional purposes without restriction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and deliver personalized content and advertisements.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website. They are widely used to make websites function more efficiently and to provide information to the owners of the website. Some cookies are essential for the website to operate, while others help us improve your experience or deliver targeted advertising.

5.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are required for the website to function. They include cookies that enable you to log in to secure areas and complete food orders.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our site, such as which pages are visited most often. This helps us improve our website.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred delivery address) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests.

5.3 Managing Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that disabling cookies may affect the functionality of our website and your ability to place orders. To manage cookies, consult the help section of your browser or visit www.allaboutcookies.org.

We may maintain a separate, detailed Cookie Policy on our website. Please review it for comprehensive information about the specific cookies we use.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures We Employ

• Encryption: Our website uses Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who need it to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS-compliant third-party payment processors and do not store full credit card numbers on our servers.
• Regular Security Audits: We periodically review our information collection, storage, and processing practices and security measures.
• Incident Response: We have procedures in place to detect, respond to, and recover from data breaches, including notifying affected individuals and relevant authorities as required by law.

6.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you in accordance with applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention practices are as follows:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

8.1 Rights Under U.S. Federal Law

Under the Federal Trade Commission Act, consumers in the United States have general protections against unfair or deceptive data practices. The FTC enforces regulations that require businesses to maintain reasonable security practices and honor the privacy commitments they make to consumers.

8.2 Rights Under California Law (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the third parties with whom it is shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (such as when the information is needed to complete a transaction, comply with a legal obligation, or for other permitted purposes).
• Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. However, if this ever changes, you will have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use or disclosure of sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of the personal information you provided to us in a portable and readily usable format.

8.3 Rights for Residents of Other States

Various U.S. states have enacted or are in the process of enacting comprehensive privacy laws. Residents of states including but not limited to Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and others may have similar rights to those described above, including rights to access, correct, delete, and port personal data, as well as the right to opt out of targeted advertising and profiling. We will honor applicable rights for residents of all states that have enacted consumer privacy legislation.

8.4 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by:

• Email: [email protected]

Your request must include sufficient information to allow us to verify your identity and locate your records. We will respond to your request within 45 days of receipt. If we need additional time, we will notify you in writing within the initial 45-day period. We may deny certain requests if an exception applies under applicable law, and we will explain the basis for any denial.

You may designate an authorized agent to make a request on your behalf. We may require verification that the agent is authorized to act on your behalf.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13, and our services are not directed at children under 13.

We comply with the Children's Online Privacy Protection Act (COPPA), which imposes requirements on operators of websites and online services directed to children under 13, or that knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will delete that information promptly.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

We also strongly encourage parents and guardians to supervise their children's online activities and to take an active role in monitoring the websites and services their children use.

10. International Data Transfers

East Coast Wings is based in the United States and operates primarily within the United States. Your personal information is collected and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

If you are located outside of the United States and choose to use our services, you consent to the transfer of your personal information to the United States and to the processing of that information in accordance with this Privacy Policy and applicable U.S. law.

We take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy regardless of where it is processed. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media platforms, delivery apps, or other services that are not operated by East Coast Wings. This Privacy Policy applies solely to our website and services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every website you visit. If you access our website through a third-party platform (such as a food delivery app or social media link), your use of that platform is governed by the platform's own privacy policy and terms of service.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activities not be tracked. Currently, there is no universally agreed-upon standard for how to respond to DNT signals, and our website does not currently respond to DNT browser signals. We will revisit this policy as industry standards develop.

California residents who are users of our website may also request information about our compliance with California's "Shine the Light" law, which allows customers to request certain information about personal data disclosed to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

13. How to File a Privacy Complaint

If you have concerns about how we are handling your personal information, we encourage you to first contact us directly. We are committed to working with you to resolve any issues promptly and fairly.

13.1 Contact Us First

Please send your complaint or concern to:

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days. If your complaint cannot be fully resolved within this time, we will keep you informed of the progress.

13.2 Complaints to the FTC

If you are not satisfied with our response, or if you believe we are engaging in unfair or deceptive data practices, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Residents — CCPA Complaints

California residents who believe their CCPA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

You may also file a complaint with the California Attorney General's Office at oag.ca.gov.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website notifying you of the change.
• Send an email notification to registered users where required or appropriate.

Your continued use of our website and services after any changes to this Privacy Policy are posted constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you disagree with any changes to this Privacy Policy, you should stop using our services and may request the deletion of your personal data by contacting us at [email protected].

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We value your privacy and are happy to assist.

When contacting us about a privacy matter, please provide as much detail as possible about your request or concern so that we can respond promptly and accurately. We are dedicated to resolving all privacy inquiries in a timely and respectful manner.